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SMS Privacy Policy
Effective Date: October 6, 2026
Business Name: The Block & Cleaver
At The Block & Cleaver, we respect your privacy and are committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, and protect your information when you opt in to receive text messages from us.
1. Information We Collect When you sign up to receive text messages, we collect your mobile phone number and any details you provide during opt-in (such as your name). We may also keep records of communications sent to or received from your number to manage orders, customer inquiries, and loyalty rewards.
2. How We Use Your Information We use your mobile phone number solely to communicate directly with you regarding:Order updates, confirmations, and pickupsCustomer service inquiriesExclusive promotions, special announcements, and loyalty program updates (if subscribed)
3. No Sale or Sharing of Personal Information We do not sell, rent, lease, or trade your personal information or mobile phone number to any third parties for marketing or promotional purposes.Your mobile opt-in data and consent will not be shared with any third parties or affiliates for their own marketing campaigns. We only share information with authorized service providers (such as our messaging gateway provider) strictly to deliver text messages on our behalf.
4. Opting Out You can cancel SMS communications at any time. Simply reply STOP to any text message you receive from us. Once you send "STOP," we will send a one-time confirmation message confirming your unsubscribe status, and you will receive no further texts unless you choose to opt in again.
5. Help and Support If you need assistance or have questions about our text messaging service, reply HELP to any message or contact us directly at your local shop or via email.
6. Message Frequency & Carrier Rates Message frequency varies based on your account activity and preferences. Standard message and data rates may apply depending on your mobile carrier and service plan. Carriers are not liable for delayed or undelivered messages.
